Return and Refund Policy

We have a 7-day return policy for all other items except for Personal Products such as Diapers, Wipes, and Creams. Details are given below:

Baby Diapers, Baby Wipes, Cloth Diapers/Nappies, Diaper Rash Cream, Bottles & Accessories, Breast Feeding, Baby Food & Infant Formula, Maternity Accessories, Grooming, Soaps, Shampoos & Body Wash, Baby Creams & Ointments, Lotions, Oils & Powders Oral Care, Combo, Health & Baby Care, Baby Pacifiers, Medicine & Thermometers, Cleaners & Detergents, Mosquito Repellents & Care, Teethers & Soothers, Inner Wear & Thermals, GiftCertificate, Maternity Lingerie, Maternity Personal Care, Make Up & Cosmetics, Kids Food & Nutritional Supplements

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Carebaby shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

Products purchased using the kiosks at the Stores shall only be returned at the Stores. No returns of products purchased through the kiosk shall be accepted online through the website.

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